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How cp777 Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we protect it.

Account data protectedDANA, OVO, GoPay payment data handled securelyYour rights explained clearlyContact path for data requests
cp777 How cp777 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security and Your Account Rights

We apply encryption to data in transit and at rest, which covers the account details and payment references stored when you use DANA, OVO, or GoPay. Access to stored personal data is restricted to staff who need it to operate your account or handle a support case. You have the right to ask what data we hold, request a correction if something is wrong, and ask us to delete data where no legal or contractual obligation requires us to keep it. These rights apply where permitted under local law in Indonesia.

Encrypted Data Storage

Your account details and payment references — including DANA, OVO and GoPay transaction data — are stored with encryption. We limit who can access that data internally.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can adjust cookie preferences through your browser settings.

Data Retention Policy

We keep your data for as long as your account is active and for a period after closure as required by applicable rules. You can request deletion of non-essential data via support.

Your Right to Access

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email and we will respond within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right first step. Use any of the channels below and include your registered account details so we can locate your record and respond accurately.

Live Chat Open the chat widget inside your account dashboard. Describe your data query and we will route it to the right team member for a response.
Email Support Send your request to our support address shown in your account settings. Include your registered name and the nature of your data question.
Account Help Centre Log in, go to Account Settings, and select Help. From there you can raise a privacy request directly tied to your account record.

Common Questions About Our Privacy Policy

Below are the questions we hear most often about data handling, account information, and your rights as an account holder. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, contact details, and any identity documents needed to verify withdrawals. Device and session data is also logged to protect your account from unauthorised access.

We store transaction reference numbers from DANA, OVO, and GoPay deposits to reconcile your account. We never store your e-wallet PIN, password, or full payment credentials.

Yes. Submit a data access request through live chat or email support, including your registered account name. We will locate your record and respond within a reasonable timeframe.

Contact support via live chat or email and request deletion. We will remove non-essential data once we confirm no legal or contractual obligation requires us to retain it.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only what is necessary to process your transaction, governed by their own privacy terms alongside ours.

We use session cookies for login continuity and analytics cookies to improve account usability. You can manage or block cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.